Christine Lau

About

The gap between policy intent and real outcomes isn’t a communication problem. It’s a systems problem — and it’s solvable.

My work is about making governments deliver — building the performance systems, governance structures, and accountability frameworks that close the gap between what policy promises and what people actually experience. I’ve spent a career doing this work in both official languages, across some of Canada’s largest and most complex public sector environments.

Senior leaders bring me in when the stakes are high and the margin for error is low — when they need someone who understands how institutions actually function, not just how they’re supposed to.

Working Together

Service & Digital Performance

Connecting service delivery to real outcomes through measurement that actually drives decisions

Integrated service improvement and delivery design
Cross-ministry coordination and alignment
Performance measurement and outcome reporting
Digital policy and oversight advisory
Enterprise performance frameworks

Public Sector Governance

Building accountability structures and decision frameworks that hold up under pressure

Accountability and governance design
Executive advisory and decision support
Organizational alignment and strategic planning
Corporate reporting and management frameworks

Selected Work

Originated the conceptual framework and design architecture behind the Enterprise Health Approach — a risk-based service and digital oversight model informing Canada's Policy on Service and Digital reset.

Led business readiness and national deployment for a major service modernization initiative — coordinating delivery across a coast-to-coast network and ensuring continuity through a high-stakes transition.

Designed and implemented an enterprise performance framework for the entire core federal public service — spanning 100+ organizations — supporting whole-of-government service and digital policy.

Developed an internal service accountability framework encompassing all corporate service lines, improving coherence and enabling evidence-based management decisions.

Unified fragmented policy domains — IT, cyber, data, and information management — into a single performance framework, improving coherence, enabling data interoperability, and eliminating duplication across the federal enterprise.

Writing

On governance, accountability, digital government, and the gap between policy ambitions and what actually gets delivered.

Medium · June 2026

Canada Has Two AI Strategies. Neither Can Tell You If They’re Working.

Why measurement is the missing discipline in both of Canada’s AI strategies — and why that matters.

Read

Medium · June 2026

AI for All? The Gap Between Adoption and Protection.

On the imbalance between Canada’s AI adoption ambitions and the protections still under development.

Read

Medium · May 2026

The Missing Link in Canada’s AI Strategies.